FAQ
About
Where is BrowPro based?
BrowPro is located in New York City.
The Product
What makes the BrowPro™ Simone Stamp unique?
At Brow Pro, we believe all women should look and feel their best, everyday. Here’s what makes the BrowPro™ Simone Stamp different from other makeup tools:
Instant, perfect brows.
Effortlessly achieve perfectly even brows every time with the Simone Stamp. Created to be natural-looking, choose your preferred shape and allow the Simone Stamp do the work for you! Simply align and stamp, and get instant perfect brows, every time.
Long-lasting wear that’s smudge-proof and waterproof
Confidently go through your day without the fuss of touch-ups. The Simone Stamp is made with a long-lasting and waterproof compact powder formula for seamless wear. Don't worry about fading or smudging and enjoy amazing brows all day!
What’s included in my order?
Each Simone Stamp order includes a small compact waterproof powder in your choice of color, along with your chosen stamp shape for both your right and left eye. A small mirror is included in the design for easy application.
How big is the Simone Stamp?
The Simone Stamp packaging is 3.11 inches by 1.85 inches by 1.85 inches and weighs 66 grams. It’s a small, but powerful tool to add to your makeup kit and easy to take on the go.
Which Shape should I choose?
While it’s always a question of personal style and how your eyebrows are already naturally shaped, consider these general guidelines.
Rounded: Best with heart-shaped or diamond-shaped faces, and some oval faces.
Straight: Best with longer face shapes, and some oval faces.
Arched: Best with square and round faces.
Which color should I choose?
The Simone Stamp is available in three colors:
- Light Brown
- Dark Brown
- Black Gray
Consider your skin tone and hair color and pick the color that’s the closest match. If you’re in doubt, go a shade lighter.
Is the Simone Stamp waterproof?
The Simone Stamp is made with a long-lasting smudge proof and waterproof formula for seamless wear. Don't worry about fading or smudging and enjoy amazing brows all day!
Use & Care
How do I apply the Simone Stamp?
If you haven’t tried Simone Stamp yet, it’s easy:
Step 1: Pick up the stamp and press gently to the powder.
Step 2: Align it using a mirror.
Step 3: Press and repeat on the other brow.
Whether you're a makeup novice or pro, the Simone Stamp will transform your beauty routine. No more time-consuming drawing, filling and shading!
What if I don't want bold eyebrows?
The beauty of the Simone Stamp is that it’s your choice to go subtle or go bold. Using a brow stamp for the first time can be intimidating. But did you know you can control the application by simply applying more or less pressure? It may be a small tool but don’t let that fool you - it’s extremely versatile. Whether you’re lightly filling in your brows, or going bolder for greater emphasis, it’s your choice.
Do you need to apply foundation first?
Some women have reported that applying a little bit of foundation over their eyebrows first will get the Simone Stamp shape to come through stronger. Every woman is unique - but depending on your brow shape that may be the little beauty secret to help you get the brow definition you’re looking for.
How do you advise to remove the makeup?
The Simone Stamp is a compact powder that can be easily wiped off using your favorite makeup remover or with warm, soapy water.
How long will the Simone Stamp last?
This will depend on how much and often you use it, but women report anywhere from 2-6 months. It’s a compact powder so not a lot of product needs to be used with each application.
Promotions
Do you have any current promotions or discounts?
We offer a first-time discount for new customers. Sign up for our email list and we’ll send that discount to you right away! Sign up here.
Payment Options
Which payment methods do you accept?
We accept the payment methods listed below.
Shipping and order tracking
What’s your shipping & order tracking process?
Once your order is processed & shipped, we’ll send you a confirmation email. This can take up to 2 to 3 business days. Once your order is shipped you can expect your order to arrive between 5-8 business days, depending on your location.
If you did not get an email with your tracking number, please contact us at support@browpro.co.
Why doesn’t my shipping link work?
It can take a few days for the systems to sync with one another. Please be patient and check back a day or two later. If within a few days you are still unable to access your shipping link, please email us at support@browpro.co.
Are there any anticipated shipping delays?
If you are experiencing unusual delays, please email us for assistance at support@browpro.co and we’ll be happy to look into it for you.
Order Management & Returns
What is your return policy?
30-Day Hassle-Free Returns and Exchanges.
Try the Simone Stamp risk-free for 30 days. If you are not happy with your purchase, please send an email to our customer support at support@browpro.co within 30 days of receiving your product for a hassle-free return or exchange.
How can I cancel my order?
If you ordered within the past 24 hours and changed your mind, we offer hassle-free cancellations. Email us at support@browpro.co and our customer support will help cancel your order.
If you ordered more than 24 hours ago, your order will likely have been processed and we will not be able to offer an immediate refund. However, once you receive your order, you have up to 30 days to request a refund.
Still need help?
Feel free to email us at support@browpro.co or call us at 888-808-8728.
To ensure that we are able to respond to your inquiry quickly, please provide the name on your order as well as your confirmation number when reaching out.
Our typical response time is less than 24 hours.
Please note that we do not check our social channels (like Facebook) on a regular basis. For support, please either call or email our customer support team.